A service provider, providing a suite of middle and back office services to clients across the globe did an organizational restructuring with a view to reduce costs,
maximize profits and improve the quality of deliverables.
However, soon they recognised that in order to successfully implement this initiative, it was crucial to manage this
change well.
An Asian company having its client base in US and Europe and providing back office services to its clients was looking
at ways to improve process efficiency.
This case study is about an offering by a large company, which had a massive issue with the quality and timeliness
of deliverables. The poor quality of deliverables led to heavily strained relations with both, internal and external stakeholders. Given the huge scope of expansion in the specific geography, the management of the company not only wanted to understand the key issues and address them but wanted to convert this piece of business into a highly successful one.
A service provider, providing a suite of middle and back office services to clients across the globe did an organizational restructuring with a view to reduce costs,
maximize profits and improve the quality of deliverables.
However, soon they recognised that in order to successfully implement this initiative, it was crucial to manage this
change well.